FAQ
-We in here talking 'bout practice.
Not a game.
Not a game.
We in here talking 'bout practice!
Practice?!
Nah, we are all in here trying to solve any questions you got.
If you don’t find your answer below, please contact us and we will get back to you as soon as possible. And if you got any funny AI Questions-The Answer memes that would work in this section we are all up for those as well 🙌
Please let us know here
Frequently Asked Questions
WHAT ARE THOSE?
Eh, don’t really know, but we aint judging…
We got something new for you right here.
AUTHENTICITY GUARANTEED?
Come on son!
You know better than that.
EVVV-ERY-THING on our site is 100% authentic and we are an licensed retailer for all brands in our shop.
Our support staff is great so just hit them up with an email here or take a look at our contact-page.
HOW FAST IS SHIPPING?Just like Ja Morant when he gets that dunk-itch down the lane.
We really tro be as fast as possible handing over your package to our shipping partners.
Usually our store crew gets that done within 24 hours...
Then it also depends on what shipping service your used when placing your order and where you live (we see you Icelandic-volcano-village-hoopers...).
No worries, we got your back like coach Pop on a roadtrip...
You can return your items within 365 days (!) as long as the product is unused and the packaging is intact, especially the shoebox.
Easiest way is to use the return label included in your package. If you lost it, just drop an email to our return staff here!
Please be careful when you send your items back to us, wrap it so it won't get scuffed on it's way back to us.
Thanks! 🙏
WHO IS FOOTWAY AND WHAT IS HE DOING WITH MY ORDER?
Footway Group is the owner of Solestory since 2020.
And not the James Dolan-kind of owner, but more like Marc Cubanesque type on a winning streak in a blue Mavs-tee...
Footway supports e-commerce stores with logistics and customer support. Serving over 2 million customers and 800 brands in 24 markets annually.
Some of Footways other stores include buddies like Caliroots, RacketNow, Sportamore, Runforrest, StayHard and many more.
Footway is listed on Nasdaq First North Growth Market.
Check out FOOTWAY+ here!
We send all orders out from our top-notch almost robotic-warehous in Eskilstuna, Sweden.
WHERE IS YOUR HQ?
We got the Soleoffice in Stockholm, Sweden.
A great team on the 32nd floor and an outdoor hoop on the rooftop at the 35th...
We are always looking for talents, just drop Pontus a line and let’s see if it would be a good fit.
CAN YOU BE A PART OF THE SOLESQUAD?
It’s kinda like, if you have to ask, then it’s not for you…
But, we are always out there scouting games and practices for the future so we might add some additions to our roster.
Keep pushing!
We will post job openenings on the site but please send us your newest mixtape, CV and stats and we’ll check it out.